Terms and Conditions

Welcome to Miterralife (the “www.miterralife.com”).
This Website is owned and operated by Miterralife, having its registered office at AddressDrop (“we”, “us”, “our”).
By accessing, browsing, or making a purchase on this Website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our Website.

1. Eligibility to Use

You must be 18 years or older or accessing the Website under supervision of a parent or legal guardian. By using this Website, you confirm that you are legally capable of entering into a binding contract under Indian law.

2. Nature of Products

We sell food-grade bamboo salt and related consumable products. All products are intended for culinary and general consumption purposes only. Our products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

3. Product Information & Accuracy

We strive to provide accurate product descriptions, nutritional values, and images. Minor variations in taste, colour, texture, or granule size may occur due to the natural and traditional manufacturing process. Product images are for representation purposes only.

4. Pricing & Taxes

All prices are listed in Indian Rupees (INR). Prices may be inclusive or exclusive of GST, as clearly mentioned. We reserve the right to change prices without prior notice. Any pricing or typographical errors may lead to order cancellation with refund.

5. Payments

Payments are processed through secure third-party payment gateways. We do not store or process your debit/credit card or UPI details. We are not responsible for payment failures due to network issues, bank declines, or payment gateway technical errors.

6. Order Acceptance & Cancellation

Order confirmation does not guarantee acceptance. We reserve the right to cancel any order due to stock unavailability, incorrect pricing, or suspicious/fraudulent activity. If payment has been received, refunds will be processed as per our Refund Policy.

7. Shipping & Delivery

Orders are shipped via third-party courier partners. Delivery timelines are estimates and may vary due to courier delays, weather conditions, and local restrictions. We are not responsible for delays beyond our control. Please refer to our Shipping & Delivery Policy.

8. Returns, Refunds & Exchanges

Please refer to our Refund and Return Policy on our website.

9. Storage & Usage Responsibility

Customers are responsible for storing bamboo salt as per instructions mentioned on the packaging. We are not responsible for quality issues caused by improper storage after delivery.

10. Health & Consumption Disclaimer

Nutritional values provided are approximate. Individual dietary needs vary; consult a qualified professional if required. We are not liable for adverse reactions arising from improper or excessive consumption.

11. Intellectual Property

All content on the Website including text, logos, packaging designs, images, and graphics are the intellectual property of Miterra. Unauthorized reproduction or commercial use is strictly prohibited.

12. User Reviews & Feedback

Any reviews, comments, or testimonials submitted may be used for promotional purposes. You agree not to submit misleading, abusive, or unlawful content.

13. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of such websites.

14. Limitation of Liability

Our liability shall not exceed the value of the product purchased. We are not liable for indirect, incidental, or consequential damages.

15. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control including natural disasters, strikes, government actions, or logistics disruptions.

16. Privacy Policy

Your use of this Website is also governed by our Privacy Policy.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Courts of Bardoli, Gujarat shall have exclusive jurisdiction.